01 · The problem
More content was creating more friction, not better discovery.
StreamLine had built a large content library, but overwhelmed viewers were struggling to decide what to watch. Instead of trusting the platform to help them, users were browsing endlessly, leaving to search for recommendations elsewhere, and returning only after they had already decided. The challenge was not content availability — it was discovery confidence.
- 01Browse endlessly
- 02Feel overwhelmed
- 03Leave StreamLine
- 04Search elsewhere
- 05Decide externally
- 06Return to watch
| Signal | What it revealed |
|---|---|
| Endless browsing | Content abundance was contributing to decision fatigue |
| External discovery | Users were leaving StreamLine to make discovery decisions elsewhere |
| Low discovery trust | More recommendations did not necessarily create more confidence |
| Slow time-to-choice | Users needed clarity and trusted guidance, not more content rows |